Get Started with Ploom
Your Ploom: Step by Step
Unbox and use your
Ploom
Using your device: 5 simple steps How to lock & unlock your device. How to register your device
Maintain and secure your device
How to clean your device
How to reset your device
Get support if you need it
Call us
Speak to an advisor
Make an Appointment
Unbox and use your Ploom
Get to know your new device and explore heated tobacco flavor sensations with our video guides.
Begin your Ploom journey
Start by learning how your device works and how to keep it secure.
Using your device: 5 simple steps
Learn the basics of how to use your Ploom device and start enjoying rich tobacco flavor in minutes.
How to lock & unlock your device
Keep your device secure in 4 simple steps with our personal lock feature.
Register your device
Registering takes only a few moments and opens up a world of benefits. You'll also earn up to 200 Ploom Club points.
Maintain and secure your device
Keeping your Ploom in top form is quick and easy, and will help prolong the life of your device. Find out how in our video guides.
How to clean your device
Learn how to clean your device in seconds, without taking it apart.
How to reset your device
Find out how to reset your device at any time in 4 simple steps.
Get support if you need it
Have questions or need help of any kind? Reach out to the Ploom Care Team, who will be happy to assist and support you.
Are you over 18?
Only existing adult smokers in the Azerbaijan are permitted access to this website and to Ploom products.
Ploom products are not smoking cessation aids, and like all tobacco products, are not risk free.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.