Get Your Next Device with These Steps
Bring your old device
Bring your unused device to your nearest Ploom store.Hand it to our staff
Our staff will check whether your device is eligible, and if it qualifies, you will receive a new device with a 50% discount.Get your new device with a discount
Purchase your new Ploom device with a special trade-in offer.Earn 200 Ploom Club points
Register your new device and instantly receive 200 bonus points.
Terms and Conditions
1. Trade-in is available only in Ploom’s own retail stores.
2. Only 1 device per consumer can be traded in.
3. Devices do not need to be working.
4. Offer applies to standard Ploom colors (not limited editions).
5. Cannot be combined with other discounts or promotions.
6. Registration of consumer details is mandatory to activate the offer.
7. Program ends on 31 December 2025.
8. Devices purchased through the Trade-in program that are not in a saleable condition are not eligible for return.
9. An exchanged old device cannot be returned to the consumer.
10. Vape and electronic shisha devices are not accepted for the Trade-in program.
Top 3 Trade-in Questions
Find the answers to the most common questions here.Find the answers to the most common questions here.Find the answers to the most common questions here.If your device does not meet the Trade-in requirements, our staff will explain the reason and offer possible alternatives.
Trade-in is available only in Ploom’s official stores. You can visit the nearest store to upgrade your device.
Devices purchased through the Trade-in offer are not eligible for returns.
