Trade in your old Ploom X Advanced device and receive a new Ploom AURA in return.
Ploom AURA Trade-In

Rediscover the pleasure of heated tobacco with the new AURA


How Does It Work?

  • Visit our points of sale

    Visit our points of sale

    Visit our pop-up stores with your old device.

  • Get Registered

    Get Registered

    Be a Ploom member or register on the spot.

  • Upgrade

    Upgrade

    Bring your old device and get the new Ploom AURA for just 25 AZN.

Trade in to the new Ploom AURA

Enjoy true tobacco taste in one simple, intuitive, and convenient device that you can customize to suit your taste and style. Ploom AURA starts heating immediately when you insert [an EVO / a BRAND] stick and gives you unlimited puffs for five pleasure-filled minutes. Or, you can tailor your session length and intensity for a more personalized experience with our simple [NAME] app.
Get your AURA now
Ploom aura multiple colors devices
Couple sitting close together in a softly lit room, wearing beige sweaters and calmly looking in the same direction.

  • Trade-in price is 25 AZN.
  • The trade-in offer is for members-only (Registered Ploom users).
  • Consumers can exchange their device once.
  • Old devices are accepted regardless of warranty status (Global approach).
  • Trade-in is performed only at our own official pop-up stores.
  • Device must be registered; if not, the user can register it right before the operation.
  • The new device will be officially registered.
  • Non-working conditions of the old device are acceptable.
  • The old device will be utilized and cannot be returned to the user.
  • In case of a refund within 14 days, the user receives 25 AZN back.

Do you want to trade in your device? 

In-Person (Pop-up)

Head to your nearest official Ploom pop-up store and trade in your old device for the new Ploom AURA for only 25 AZN.

Find a store

Speak to Ploom Care

Have questions about the trade-in process or store locations? Contact our Ploom Care Team for assistance.

Call us

Top 3 trade-in FAQs 

You can trade in any old Ploom device. The condition does not matter; even non-working devices are accepted for the program.

This offer is exclusive, and each registered Ploom user can benefit from this opportunity only once.

If you decide to return the device within 14 days, your 25 AZN payment will be refunded. However, the old device cannot be returned as it is sent for recycling.

* Trade-in limited to one device per user. Offer available only to registered Ploom account holders.