The 5 Most Frequently Asked Questions About Ploom AURA and Their Answers

3 mins read

Ploom AURA device in an open box with USB-C charging cable and tobacco sticks on a wooden table

Since the day it was introduced, Ploom AURA has attracted the attention of both Ploom users and people who are new to tobacco heating technology. With its new design, Smart HeatFlow™ technology, and mobile app integration, the device offers a different user experience compared to previous models. The most frequently asked questions about the device are mainly related to these new features.

People who are using Ploom AURA for the first time usually want to know how the device works, which tobacco sticks it is compatible with, what functions the mobile app offers, and how it differs from previous models. Knowing the answers to these questions in advance helps users better understand how the device works and gives them a general understanding before they start using it.

Let's answer the TOP 5 questions users ask most often about Ploom AURA.

1. Which tobacco sticks are used with Ploom AURA?

Ploom AURA is designed to be used with tobacco sticks made specifically for Ploom devices. In Azerbaijan, these are Sobranie tobacco sticks.

The even distribution of heat throughout the tobacco during heating, the correct direction of the airflow, and the intended performance of the device also depend on the technical characteristics of the tobacco sticks used. In Azerbaijan, the tobacco sticks designed for Ploom AURA are Sobranie. These sticks are made to fit the special size of the Ploom system, so they are not compatible with tobacco sticks made for other systems.

2. What is Smart HeatFlow™ technology?

One of the main features of Ploom AURA is Smart HeatFlow™ technology. This system works by heating the tobacco within a pre-set temperature range instead of burning it.

The main purpose of this technology is to provide more stable control of the heating process. During use, the device controls the heat and continues the heating process consistently. This approach helps maintain a similar user experience throughout each session.

This technology is one of the main features that distinguishes Ploom AURA from products that work on the traditional burning principle.

3. What functions does the Ploom AURA mobile app offer?

One of the new features of Ploom AURA is that it works with a mobile app. The app connects through Bluetooth and provides users with different features to manage the device more easily.

Through the mobile app, users can check the battery level, see the device’s last known location, choose different usage modes, lock the device, view points and usage history, and complete software updates. These features make the daily use of the device more convenient and personalized.

Although the features offered by the mobile app do not change the main operating principle of the device, they make the user experience more functional.

4. How much battery usage does Ploom AURA provide?

One of the main things users consider when choosing a tobacco heating device is battery performance. Ploom AURA is designed with daily use in mind.

With a fully charged battery, the device can be used approximately 20 times consecutively. In Battery Saver mode, it provides up to 27 sessions. Charging quickly through a USB-C connection also provides extra convenience during use. The battery status can be monitored both through the indicators on the device and through the mobile app.

To help the battery perform consistently over a long period, it is recommended to use the device with original charging accessories and follow the manufacturer's recommendations.

5. How is Ploom AURA different from previous Ploom models?

Ploom AURA is designed as an improved version of previous Ploom devices. Its updated design, Smart HeatFlow™ technology, and mobile app integration are among the main features that distinguish it from earlier models.

In addition, the device offers more personalized usage options. Managing different functions through the mobile app, locating the device, and performing software updates provide additional convenience compared to previous models.

Along with its technical improvements, the device's construction and operating principle are also designed with a more modern approach. This makes Ploom AURA one of the newest generation devices in the Ploom product family.

Most of the questions about Ploom AURA are related to the device's daily use and technical features. Knowing the answers to these questions in advance helps users better understand how the device works and provides a clearer understanding of the technologies offered by Ploom AURA.