Help & support

Contact Ploom using one of the options below. Our Ploom Care team is on hand to support you!
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Meet the new Ploom AURA!

Using Ploom AURA is easy. Designed for your convenience, this smart device is simple to use and requires minimal cleaning and maintenance. Watch this video to learn everything you need to know about using your Ploom AURA device.

Ploom AURA How-to Videos

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Ploom related FAQ

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Ploom Club is a loyalty program designed for Ploom users, offering exclusive benefits, rewards, and personalized offers.

You can join Ploom Club by simply registering on the official website or at designated physical locations.

As a Ploom Club member, you’ll unlock exclusive offers and promotions, earn points, and redeem them for rewards tailored to every taste.

Yes, Ploom Club offers a referral program where you can invite friends to join. When your friend makes their first purchase that includes a Starter Bundle, they’ll get 10 AZN off — and you’ll earn 200 bonus points as a thank-you. The more you share, the more you earn!

You can buy Ploom products online through the official Ploom website and at authorized physical retail locations like supermarkets, shopping malls, pop-up stores or via Wolt delivery service. Additionally, you can redeem your collected points for a selection of virtual rewards available on the official website.

If you have rewards club questions to reach out to us at support@ploom.az and someone will be able to help you Monday to Friday 10AM-10PM and Saturday to Sunday 10AM-6PM.