How can we help you?
How long is my warranty?
Your Ploom X Advanced warranty is valid for 12 months, starting from the date of purchase. The warranty is activated with the Purchase Receipt as proof. If you do not have the Receipt, the device must be registered and added to your account on Ploom.az to confirm the warranty period.
If you have any issues with your Ploom X Advanced, get in touch and our Ploom Care Team will be able to help.
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Contact usAre you over 18?
Only existing adult smokers in the Azerbaijan are permitted access to this website and to Ploom products.
Ploom products are not smoking cessation aids, and like all tobacco products, are not risk free.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.