How can we help you?
My Ploom X Advanced isn't charging. What should I do?
There are a few different reasons why your Ploom X Advanced battery might not charge.
1. Your USB cable might not be connected properly. Double check everything's plugged in.
2. Your USB cable might be broken. Plug Ploom X in using a different USB cable and power socket. It's best to use the official Ploom X USB cable, but if you're using a different one, check it's from a reputable brand and that it's the same spec and voltage (5V) with a charging current of 1.5 amps.
3. Reset your Ploom X. To do this, remove the front panel. If you're not sure how, watch our video.
4. We hope this helped you fix your Ploom X - but if a reset didn't solve the problem get in touch with our Ploom Care team by calling us on *9010 or drop us a line via our online form.
Learn more about resetting your device in our video.
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