How can we help you?
How do I claim against my warranty?
To make a Ploom X Advanced warranty claim, get in touch and our Ploom Care team will be happy to help. You can also head over to a Ploom Store to make a claim in person.
We'll run a few tests to see what the problem is and figure out if we can fix your Ploom X Advanced.
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Contact usAre you over 18?
Only existing adult smokers in the Azerbaijan are permitted access to this website and to Ploom products.
Ploom products are not smoking cessation aids, and like all tobacco products, are not risk free.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.