Here's how to reset your Ploom device:
1. Make sure that the cover is closed.
2. Gently pull the front panel to remove it.
3. Find the small button in the middle of your Ploom device, and press and hold it with something that has a thin, blunt tip (like a ballpoint pen)
4. Wait for your Ploom to vibrate. If it doesn't, press it again.
5. Once your Ploom has vibrated, put the front panel back on.
To find out more about how to reset Ploom X, watch our video.
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Contact usOnly existing adult smokers in the Azerbaijan are permitted access to this website and to Ploom products.
Ploom products are not smoking cessation aids, and like all tobacco products, are not risk free.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.