I received a referral code from a friend and entered it into the Ploom website. Why isn't my 10 AZN discount showing at checkout during my first purchase?

To earn 200 Points through the Ploom “Refer a Friend” program, your order must include a Ploom device. This can be a standalone device or part of a Ploom Starter package.

If you've added a Ploom device to your first online order but the reward still isn’t showing at checkout, you can get in touch with our Ploom Care team who will be happy to offer support.

Head to the Refer a Friend page or Refer a Friend Terms & Conditions for more information on rewards.