How can we help you?
I've forgotten my login details. What do I do?
If you've forgotten your password and can't log in, we'll help you reset it.
Click on 'Reset your password' on the login page and enter your email address or phone number. We'll see if we can match your details to an account.
If we can, we'll send you a password reset link. If you can't see our email in your inbox, you might need to check your spam folder. Follow the instructions and you'll be able to reset your password.
If you're still having trouble logging in, get in touch and our Ploom Care team will be able to help.
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Contact usAre you over 18?
Only existing adult smokers in the Azerbaijan are permitted access to this website and to Ploom products.
Ploom products are not smoking cessation aids, and like all tobacco products, are not risk free.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.