How can we help you?
When should I replace my tobacco stick?
One tobacco stick will last for one session, and you shouldn't re-use a tobacco stick.
Once you've ended the session, your Ploom device will turn itself off (you'll know this is happening because you'll feel a long vibration and see the lights turn off). Take out your used tobacco stick carefully - it might be hot straight after you've used it. You can leave it in a stick tray until it cools down, and then put it in the bin.
To find out more about replacing your tobacco stick, watch our video.
Was this helpful?
Sorry about that
We would love to have your opinion, as we always try to improve the content you get from Ploom.
Contact usAre you over 18?
Only existing adult smokers in the Azerbaijan are permitted access to this website and to Ploom products.
Ploom products are not smoking cessation aids, and like all tobacco products, are not risk free.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.