How can we help you?
How do I get in touch with the Ploom Care team?
If you're having problems with your Ploom products or Sobranie tobacco sticks, our Ploom Care team is here to help. Get in touch and we'll do our best to get the problem sorted out as quickly as possible.
You can get in touch with our Ploom Care Team using the details below:
Phone: *9010
Email: [email protected]
Live Chat: Click on the Live Chat icon in the bottom right corner of the screen
Open: Weekdays (10:00 - 22:00); Weekends (10:00 - 18:00)
Do not hesitate to contact us.
Was this helpful?
Sorry about that
We would love to have your opinion, as we always try to improve the content you get from Ploom.
Contact usAre you over 18?
Only existing adult smokers in the Azerbaijan are permitted access to this website and to Ploom products.
Ploom products are not smoking cessation aids, and like all tobacco products, are not risk free.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.