How can we help you?
How do I get in touch with the Ploom Care team?
If you're having problems with your Ploom products or Sobranie tobacco sticks, our Ploom Care team is here to help. Get in touch and we'll do our best to get the problem sorted out as quickly as possible.
You can get in touch with our Ploom Care Team using the details below:
Phone: *9010
Email: [email protected]
Live Chat: Click on the Live Chat icon in the bottom right corner of the screen
Open: Weekdays (10:00 - 22:00); Weekends (10:00 - 18:00)
Do not hesitate to contact us.
- What is Ploom X Advanced?
- How do I use Ploom X Advanced?
- How do I clean Ploom X Advanced?
- How do I charge Ploom X Advanced?
- Is Ploom X Advanced waterproof?
- Where can I find my Ploom X Advanced registration code?
- If I take off my Ploom X Advanced front panel while using it, what happens?
- How do I set up the Ploom X Advanced manual lock?
- How do I remove the Ploom X Advanced manual lock?
- How does the Ploom X Advanced front panel work?
- Where can I use Ploom X Advanced?
- How many sessions can I have in a row?
- Where's the button on Ploom X Advanced?
- How do I stop a session?
- How long do they take to cool down?
- When should I lock Ploom X Advanced?
- My Ploom X Advanced isn't working. What should I do?
- My Ploom X Advanced isn't charging. What should I do?
- How long will it take to charge my Ploom X Advanced fully?
- How do I reset my Ploom X Advanced?
- How long will my Ploom X last?
- How do I activate/deactivate the Auto On function on my Ploom X Advanced?
- What are Sobranie tobacco sticks?
- What are heated tobacco products?
- What's HeatFlow?
- What's the difference between Ploom X Advanced and other heated tobacco products?
- Is Ploom X Advanced safer than cigarettes?
- Does Ploom X Advanced produce smoke?
- What does Ploom X Advanced smell like?
- Does Ploom X Advanced produce ash?
- Can you take Ploom X Advanced on a plane?
- Can I take Ploom X Advanced and Sobranie tobacco sticks abroad?
- How do I get rid of my used tobacco sticks?
- What kind of tobacco blend is in my tobacco sticks?
- Why isn't there an expiry date on my tobacco sticks?
- What's the difference between a heated tobacco stick and a cigarette or cigar?
- Do tobacco sticks have propylene glycol in them?
- Do tobacco sticks produce tar?
- What's ActivBlend?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- Can I use another brand's sticks with my Ploom X Advanced?
- Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
- When I use Ploom X Advanced, the tobacco stick is moving. Is this normal?
- Can I buy accessories for Ploom X Advanced?
- What can I fit in a Ploom X Advanced carry case?
- What are heated tobacco sticks?
- Why do I need to verify my age?
- When will I need to verify my age?
- What happens if I can't verify my age online?
- I've forgotten my login details. What do I do?
- How do I register my Ploom X Advanced?
- Why do I need to register my Ploom X Advanced?
- Can I register multiple Ploom X Advanced devices?
- Where can I find my Ploom X Advanced serial number?
- Does Ploom X Advanced have a warranty?
- How long is my warranty?
- How do I claim against my warranty?
- If I need a replacement Ploom X Advanced, will my warranty reset?